Delivery Information




PLEASE NOTE THAT

CASH ON DELIVERY (COD) :

We use cash on delivery (COD) shipping service as our main shipping method (DHL / J&T).  


FREE SHIPPING WITHIN SAME DAY

100% FREE DELIVERY. Only for Johor Bahru - R&F Princess Cove Residence / R&F Mall

We will deliver your orders on the same day. Last order for the Same-Day Delivery time is 9 p.m., orders after 9 p.m. will be delivered on the following working day. 

 

 

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Domestic Shipping

Malaysia

Peninsular Malaysia & East Malaysia (Sabah & Sarawak)

We will send out the order across Peninsular Malaysia and East Malaysia by post within 5 working days. Working days include Monday-Friday, excluding holidays.

Hotline/WhatApps: +6012 750 0199

  

International Shipping

We will send the order across Peninsular Malaysia and East Malaysia by post within 7 working days. Working days include Monday-Friday, excluding holidays.

 

Delivery Failures

Please note that we only deliver to one delivery address per order.

 

Delivery failure may occur in the event of:

 

Incorrect delivery address

The recipient is not available during attempted delivery

In such cases, the courier service will either:

 

1.     Attempt another delivery to the given address and/or

2.     Return the item to the local sorting hub and/or

3.     Return the parcel to SaffronCasa/SaffronClub.com main office

In the event of delivery failure, kindly contact our customer service for further assistance.

 

Please note that we will only be able to assist you if the parcel is within our possession.

  

Office Hours: Mon to Friday 9am-5pm

Email: marketing@saffroncasa.com